Frequently asked questions

United States: Tracked shipping typically takes 3-6 business days. Canada: Shipping takes approximately 3-10 business days. Our shipments do not use Canada Post at the moment so shipping on time. Untracked & tracked options are both available. Global: Outside North America, tracked shipping typically takes between 8-22 business days although please be aware shipping times vary on the time of year.​ This includes the UK, EU and Australia which typically take 8-15 business days. ✨ 2024 HOLIDAY DEADLINES ✨ We recommend ordering your holiday gifts before the following dates to ensure the best chance of arrival before Christmas. These estimates are based on the higher shipping volume this time of year but the earlier you order the better the chance to receive before Dec 24th 2024. North America: DEC 8TH Global: NOV 27TH Local (Vancouver): DEC 14TH All orders are made and shipped from Vancouver, Canada.

Hey, it happens. If you need to change your engraving, size or shipping details contact us as soon as possible and let us know. We'll update your order at no extra charge if it hasn't been made yet.

Does your furry bestie fight crime at night? Our acrylic tags are more durable than silicon and will not rust like metal tags. All our tags are designed for normal play and low-level crime-fighting but they're not indestructible. Not all heroes where caps but they do wear tags. For safety reasons we don't make chew-proof tags as these types of metal tags can actually chip teeth (ouch). Fastening the tag to the back of a harness is a great way to prevent chewing especially for puppies.

Join the Kissafam and receive 10% discount on your next purchase. You'll also get access to private sales and giveaways not available to the public. Pretty cool, eh?

You can purchase eGift Cards which never expire. The gift card is code-based and sent to either your email or the email of your choice.

Depending on the size and shape of the pet tag, additional characters are often possible. If you need extra text please contact us or include a message at checkout and we will work our magic to try to accommodate. We will also email you before engraving if there is any issue with the request.

Absolutely, we can engrave many different types of characters not just english. Include your request in the personalization field for each tag or as a message at check-out.

We always email an order confirmation at the time of purchase as well as a second shipping confirmation once your order is shipped to you. If you do not receive, it is most likely that an incorrect email was provided at the time of purchase. Contact us and we will happily update this information for you; as well as, provide an update on the status of your order.

Lost or damaged mail can be super frustrating. If your order has not arrived by the estimated delivery time, please contact us. Many things can influence mail speeds (weather, holidays, etc.) but we will do our utmost to find a solution. We will also replace damaged items if you contact us within 7 days upon receipt.

We offer replacement tags for our style of tag that comes in two separate pieces (Vancouver Special, My Bae, Cloud, Boop and My Boo). If your dog or cat has one of these styles and either loses their tag or you need to update their contact information, a replacement tag can often be purchased at a discount depending on the details. Please contact us to enquire.

Each part of our pet tags can be recycled from the metal hardware to the pet tag itself which is made of a type of acrylic plastic which is endlessly recyclable. Just separate the hardware and acrylic parts and recycle both based on your local guidelines - that was both can return to use and stay out of the landfill.

Getting a present for someone awesome? We gift wrap at no extra charge and can also include a hand written message. Just indicate it's a gift in a message at check-out and the message you'd like written as a gift note. Your receipt will be emailed to you and not included with the package.

Not every order is subject to customs or import taxes but please check with your local post office or government website to see if any may apply. Import charges vary country-by-country but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. Please be aware that customs are the responsibility of buyers. These fees are not included in the purchase or shipping price as they are levied by the buyer's country and due upon delivery or pickup.

For wholesale enquiries and bulk order requests, please contact us with your order details and we'll get back to you as soon as possible.